Fun Run FAQs

Date and Time

2017 Austin Trail of Lights Fun Run

Saturday, December 2nd

6:30pm - 10pm

Wave 1 begins at 6:30 PM and closes at 7:00 PM.

Wave 2 begins at 8:00 PM and ends at 8:30 PM.

The fun run will conclude with our annual Finish Line Festival, featuring freebies, a dance party, DJ and more! The park closes at 10 PM.

Course Details

The Austin Trail of Lights Fun Run is approximately 2.1 miles over easy, paved terrain.

The course stretches through Zilker Park by Barton Springs and finishes through the Trail of Lights ending at the Finish Line Festival in the middle of the park. Wear something warm and comfortable for a 2.1 mile run or walk.

Costumes are strongly encouraged - have fun and put a little jingle in your step!

What do I need to know about the Fun Run & start times?

Our event will utilize a wave start system. Wave 1 will begin at 6:30 PM and will close at 7:00 PM. Wave 2 will begin shortly after at 8:00 PM and will close at 8:30 PM. Both start times will be signaled by a horn at the starting line.

This is a Fun Run - it's a non-competitive, group and family-friendly event.

  • All speeds welcome
  • All strollers welcome
  • Costumes encouraged
  • Finish Line Festival passes are available for those who don't wish to participate in the run, but need to meet a family member or friend at the Finish Line. This pass does not grant access to the Trail of the 2.1 mile race, but you will be able to enjoy the entertainment and expo with family and friends at the end of the run.

Do children require a ticket?

Youth registration options for General Admission and VIP access are available at a discounted rate for the younger Fun Runners.*

Children and minors 11 and under who plan to walk or run the Fun Run require the purchase of registration - which includes access to walk or run in the Fun Run, a commemorative event t-shirt and a Fun Run bib.

Children 11 and under will need to purchase Youth registration.

Children 12 and older will need to purchase Adult registration.

* Toddlers and infants who ride in a stroller throughout the Fun Run do not need to purchase registration.

What comes with my VIP registration?

Run or walk in style with VIP Fun Run Tickets – Get more than just a run!

  • Receive an upgraded long-sleeve event T-shirt

  • Access to the VIP lounge at the Finish Line Festival

  • Snack bar buffet, along with cocoa & cookies

  • 3 drink tickets, with access to the VIP lounge bar

  • A memorable night spent with family and friends!

Please Note: Parking is NOT included in your VIP registration. We will send an email to the address provided about how to purchase parking passes.

Team/Group Information

Teams of all sizes are welcome. We offer a 10% discount* off the current advertised price for teams with groups 15 or more.

*Team discounts not available for Youth, VIP Adult or VIP Youth registration. However, children and VIP purchasers may join a team.

HOW TO CREATE A TEAM

  • Head to our Eventbrite page and log in (via the link in upper right corner). Or create a new Eventbrite account (via the link in upper right corner) by following the prompts.
  • Once logged in, click "Create a Team" near the top of the “2017 Austin Trail of Lights Fun Run” Eventbrite page.
  • Once you click "Create a Team," you’ll be prompted to add a team name If the team name is already taken, we’ll let you know.
  • When you create a new team, you may also need to create a team password that you’ll need to provide to others you invite to join you.
  • Click Continue to make your team live.
  • Now your team is ready to accept team members’ registrations.

If you haven’t already, kick things off by registering yourself for the event through your brand new team page—or get busy customizing your team page by clicking "No thanks."

HOW TO JOIN A TEAM

  • From the Eventbrite page, click "Join a Team" near the top of the page.
  • Search by team name.
  • Just start typing and any matches will appear as you type. When you see the team you want to join, select it from the drop-down options.
  • Complete your registration.
  • Invite some friends to join you!

HOW TO SEE WHO'S ON YOUR TEAM

  • Access the Your Tickets section of your account.
  • Look to the Groups section beneath your Current Orders.
  • Just click or tap on the team name to see the full list of members.

HOW TO ACCESS AND MANAGE YOUR TEAM

  • You can access your team page from the Your Tickets page. If you're the team captain, you can also manage your team. Here's how to access your team:
        • 1. Log in to your Eventbrite account.

        • 2. Enter the email address you used to register for the event.

        • -Note: If you've forgotten your password, no problem! Just enter your email address where it says "Forgot Password?" and we'll send you an email to help set your new password.

        • 3. Scroll down to the Groups section and click on "[[ENTER TEAM NAME HERE]]".

        • 4. If you're the team captain and you'd like to edit your team name or password:

        • 5. Click or tap edit team info to the right of your team name

        • 6. Make the changes you'd like

        • 7. Save your changes

        • 8. As a team captain, you can also:

            • -Edit your team photo

            • -Edit your team description

            • -Invite team members

            • -Communicate with team members

            • -Track how much money your team has raised

            • Note: only the team captain can edit the team page, invite others to join the team, and edit the team page.

HOW TO INVITE OTHERS TO JOIN YOUR TEAM

  • If you’re a group member and want to share this group with others, just use the social sharing icons near the top of the page.
  • Group managers can send email invitations by using their toolbar.
  • Either enter email address manually (separated by commas) or import contacts from Gmail, Yahoo! Mail, or Outlook/CSV.
  • Group invitations are pre-populated with some text, but we encourage you to customize the subject line and message. Keep it short but clear—succinctly explain why you’d like people to join your group.
  • Once you click Send, you should see a success message letting you know your invites are on their way.

HOW TO REGISTER OTHER PEOPLE WITH YOUR TEAM

  • From the event page, click Register from the left-hand toolbar.
  • Select the registration type you want for the attendee(s) you’re registering.
  • The Your Information section should be your information, but each registration section (e.g., Ticket #1 - General Admission) should be filled out with the attendee information for the people you’re registering.
  • Click Complete Registration to finish up. Your attendees will be emailed their tickets and be added to your group page.
  • Tip: If you’re logged in to your Eventbrite account, your information will automatically populate the form.
  • Tip: When you enter an email address for each ticketed attendee, they will receive an order confirmation with ticket email, which also lets them know who completed the order for them. Entering an email address also allows you to communicate with these group attendees.

CAN I MAKE SOMEONE ELSE THE TEAM CAPTAIN?

HOW TO JOIN A TEAM AFTER REGISTERING INDIVIDUALLY

HOW TO TRANSFER TEAMS

Transferring to a different group/team is as easy as logging into your Eventbrite account, viewing your order under Your Tickets and selecting Transfer! Also, for complete insight into the process, step-by-step directions on transferring to a different team can be found in our Help Center.

How to use a discount or promo code

Note: Discount and access codes are not case sensitive.

1. To get started, locate the event for which you would like to purchase tickets. Click the Enter promotional code link that appears below the Quantity dropdown menu in the Ticket Information box.

2. Next, enter the discount or access code into the text field.

3. Then click Apply

4. If you're using a discount code and the code is valid, you should see the Price and Fee columns update to reflect the discounted amount. The amount or percentage that was discounted will be displayed next to the name of the ticket type.

5. If you're using an access code and the code is valid, the hidden/password-protected ticket type will appear.

6. Now that the discount or access code has been applied, you should be all set to order! Initiate your order, and then enter your information on the next screen to complete your order.

7. A confirmation email will be sent to you.

T-shirt Information

All Fun Run registrations include a special edition 2017 Trail of Lights Fun Run long-sleeved shirt.

Upgraded T-shirt Option: Registrants will be offered an option to upgrade their basic long-sleeve t-shirt to either a short or long-sleeve RacerMesh performance T alternative (at additional cost).

WHO GETS THE BASIC COTTON T?

General Admission (GA) Adult and Youth registration comes with the standard long sleeve event t-shirt. (upgrade optional at additional cost)

GA Runners registered in a team will also receive the standard long sleeve event t-shirt. (upgrade optional at additional cost)

WHO GETS THE UPGRADED PERFORMANCE T?

VIP registrants will automatically receive a long sleeve RacerMesh performance T included in their registration.

Due to the amount of participants we cannot accept t-shirt changes post-registration.

Teams of 36 or more: Registration and t-shirt requests must be made on or before November 10, 2017 to receive the team name printed on the back of their event t-shirt.

Recommended Clothing/Costume

We recommend you dress warm, with layers, but make sure you're comfortable and able to move around. Weather in Austin can be unpredictable, so be sure to check local weather reports and be prepared for the current conditions.

Costumes are highly encouraged! The more lights, the better!

Check out our video from 2015 for inspiration!

Are strollers permitted?

Strollers of all kinds are permitted.

Any toddler or infant riding in a stroller is free. Children in strollers do not need to purchase registration, but please note that they will not receive an event t-shirt or fun run bib.

Children 11 and older will need to purchase Youth registration.

Children 12 and older will need to purchase Adult registration.

Due to the large amount of strollers on the Trail, runners without strollers will be queued first just inside the start line. Runners with strollers will be queued behind runners with strollers.

Are pets permitted?

Though we love our furry friends, pets are not permitted during the duration of the Trail of Lights, including the Fun Run.

Only registered service animals that have been trained to provide a service for a person with disabilities will be allowed.

When and where is packet pick up?

Packet pickup is located just southeast of the William Barton Drive and Barton Springs Road intersection near the Zilker playground. Hours are:

    • Thursday, November 30 from 11 AM to 7 PM,

    • Friday, December 1 from 11 AM to 7 PM

    • Saturday, December 2 from 9 AM to 2 PM

Be sure to bring print out of ticket (not confirmation email) for each person.

We encourage teams of 15+ to be picked up by the captain.

Parking Information

Please Note: Your Fun Run registration does NOT include a parking pass.

Parking and other transportation information will be sent to all registrants via email after purchase of Fun Run registration. We encourage runners to purchase site parking passes as availability can be quite limited near Zilker Park.

Promo Code Issues

For all promo code related issues or concerns, contact us at ticketing@austintrailoflights.org

Example: My employer gave me a promo code for the run, but I’ve already signed up. Can I get the amount from the promo code applied to my registration?

How to change your registration type or wave time?

  • Login to Eventbrite.com. Go to "Your Tickets."
  • Locate your event registration
  • Select the event image, then select "View Order."
  • Click "Transfer."
  • Select "Change Ticket/Registration."
  • Choose the registration you'd like to transfer to. Select "Continue."
  • Choose your registration type and select "Continue."
  • Read the Transfer Summary to make sure it reflects the new registration type you want. Then select "Continue Transfer."
  • Enter and double-check your registration information.
  • Select "Register" or "Pay Now."
  • Once your transfer is complete, you'll be given a new order number. An email confirmation and ticket will also be sent to you.

How to update your registration information or reset password?

  • Login to your Eventbrite account. (Don’t have a password? Select “Forgot Password.”)
  • Access the Account Menu. Then select “Your Tickets”
  • Select "View Order." Locate your order and select View Order to display the information collected during registration.
  • Select "Edit."
  • If you want to "transfer" your tickets to someone else, just change the name. We recommend updating the email address as well and checking the box to send the new attendee a confirmation email with all the registration information they'll need.
  • Tip: If you don't see an Edit link, the event organizer disabled attendees' ability to change order information. You can send a message to the organizer by clicking the Contact the Organizer button.
  • Pro Tip: You can edit ticket/registration details for multiple people from this view—just scroll down until you see a second ticket/registration to edit.
  • Save your changes.

Yay! You've registered. Now what?

HOW TO FIND MY REGISTRATION:

  • Find your email order confirmation. Your ticket is attached to your order confirmation as a PDF file.
  • Or, find your ticket barcode and event information using the Eventbrite app for iOS orAndroid.
  • Or, Log in to Eventbrite like you normally would, or go here and enter the email address you used at registration to get started, then enter your password. Access the Account Menu and select Your Tickets. Select your event and order. Select View Order, and choose Print Tickets.

TIP: If you haven't set a password for your account, we'll send you an email with a link to set your password. If you've forgotten your password, select the "Forgot Password?" link to reset it.

Promo Code Error Issues

I tried to redeem my code, but am getting the following error message:

"Sorry, the promotional code you entered is not valid."

  • Check to make sure you entered the code correctly. The best thing to do is copy and paste the code directly from the email you received. If you still have trouble, please contact us at the email below.

"Sorry, the promotional code you entered has been claimed."

  • Check to make sure you have enough uses left on your code. If you are sure you entered the code correctly and that there are still tickets available for the code, try refreshing your browser or wait 15 minutes and try your code again. It is possible that you recently clicked the back button on your browser or tried to redeem your code in more than one browser at a time. This will give the system enough time to reset your code to a usable state.

"Sorry, the promotional code you entered has expired."

  • This message will appear when the code has expired. We cannot validate expired promo codes.

"Sorry, the promotional code you entered is not valid yet."

  • This message will appear before the code is available for use. You will need to wait until the promo code is active to use.

If you're still having issues getting a promo code to work email us at ticketing@austintrailoflights.org

Group Discounts

We offer a 10% off discount to teams of 15 or more. We also have awards and extras for teams. Check out our Fun Run page for more information.

I'd like to Volunteer at the 2017 Fun Run. Where can I sign up?

Please please fill out our Volunteer Interest Form for volunteer opportunities at the Fun Run.

ALLOWED/PROHIBITED ITEMS

ALLOWED

      • Baby Strollers of any type (at the end of the start line please)

      • Hand drawn wagons (at the end of the start line please)

      • Personal cameras, including digital cameras, DSLR's with stock lenses, point-and-shoot cameras and traditional film cameras.

PROHIBITED

      • Weapons of any kind

      • Alcohol

      • Glass containers

      • No Smoking

      • Skateboards, scooters or personal motorized vehicles

      • Bicycles inside Festival grounds (bike racks are available near each entrance)

      • Drones

      • Fireworks

      • Explosives

      • Pets (except service dogs; tags required)

      • No illegal vending is permitted. No unauthorized/unlicensed vendors allowed.
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