+ TICKET TERMS & CONDITIONS
2020 Austin Trail of Lights entry is available via a drive-thru Vehicle admission pass only. No pedestrian access to Trail, or other type of transportation options permitted (such as bikes, scooters, etc). No Refunds or Exchanges. This event is Rain or Shine barring any extreme weather or city park closures. Pets are permitted but must remain in the vehicle and attended at all times. All vehicle occupants (up to 9 max) must wear a mask and remain in the vehicle at all times. Vehicle passes are for a specific time slot. Late arrivals are not guaranteed entry. Road closures and specific driving directions must be followed to properly access the Vehicle Entrance to the Trail of Lights. This ticket grants a revocable license to the bearer and bearer may be removed at any time for any reason. Your event ticket is a revocable license for the event date/time listed. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or professional recording devices, all of which are expressly forbidden, and subject to confiscation. No refunds/exchanges. Ticket user assumes all risks of COVID and personal injury incidental to the event, whether occurring before, during, or after the event. Ticket purchaser/user bears all risks, including cancellation of the event, of inclement weather. passes lost or stolen cannot be replaced. The resale or attempted resale of this ticket at a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Management. Rain policy: passes for outdoor events are purchased at risk of inclement weather. In general, this ticket will not be replaced, refunded, or exchanged unless the event is canceled or postponed or there is an unforeseen city park closure.
According to the Center for Disease Control and Prevention, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Senior citizens and guests with underlying medical conditions are especially vulnerable. By completing this purchase and visiting the Austin Trail of Lights, you are, on behalf of yourself or any invitees, voluntarily assuming all risks related to exposure to COVID-19 or any other disease. If you are sick, running a fever, or have been exposed to COVID-19, please stay home until you are healthy.
As a condition of my ticket purchase and attendance participation in the Event, you hereby grant Austin Trail of Lights, the event director and host organizations a limited license to use my name, likeness, image, photograph, voice, video, biographical and other information (collectively, “Likeness”), in any media platform or format whatsoever, and to distribute, broadcast and exhibit these without charge, restriction or liability, but only for the purposes of advertising or promoting the Event. The foregoing grant, however, does not constitute consent for any third party to use my Likeness in an endorsement of any product or service without my specific written consent.
Event Protect is the industry standard in event cancellation for Primary Ticket Agents, Secondary Ticket Agents, Events, Travel Package Providers, Venues and Sports Teams. Seeing the Event Protect trademark logo means that if the event is canceled / postponed / abandoned or curtailed due to circumstances outside of the Event Organizer’s control, Event Protect will provide each ticket holder with a refund directly to his or her chosen bank account, no matter the financial state of the Event Organizer or Ticket Agent. This includes booking fees and any extras if booked as part of an event package. To find out more information about Event Protect, please visit their website here.
Optional Refundable Booking protection is available during the purchase process with our ticketing partner, Ticketbud, via “RefundProtect” for a nominal fee. Upgrade your booking and receive a 100% refund if you cannot attend for one of the reasons outlined below or for one of the many reasons outlined in the RefundProtect Terms and Conditions here, which you accept when you select a Refundable Booking at checkout. Sickness, Accident, Injury; Public transport failure; Private vehicle failure; Emergency services recall; Home emergency; Immediate relative sickness; Pre-existing medical conditions; and many more. If you are not interested in Refundable Booking, simply decline this offer during checkout. Note ticket purchases are non-refundable and non-exchangeable otherwise.