Ticket Refund Policy
All tickets to the Austin Trail of Lights (General Admission, ZIP Fast Pass, Platinum, Parking, Shuttles) are nonrefundable. The event is held rain or shine. Your event ticket is a revocable license for the event date/time listed on the front. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or professional recording devices, all of which are expressly forbidden, and subject to confiscation. No refunds/exchanges. Ticket user assumes all risks of personal injury incidental to the event, whether occurring before, during, or after the event. Ticket purchaser/user bears all risks, including cancellation of the event, of inclement weather. Tickets lost or stolen cannot be replaced. The resale or attempted resale of this ticket at a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Management. Ticket user consents to the Management’s use of the ticket user’s image or likeness incidental to any video display, transmission or recording of the event. Pets will not be permitted and refunds will not be provided for guests that are denied entry due to an animal in tow.