Ticket Information for Cancelled Events

Thank you for your patience as we are finishing up the 2017 Trail of Lights. While we've had 13 amazing nights of lights, performers and fun, unprecedented December storm systems that produced 6 inches of water in Zilker Park in less than 1 week forced us to close the event for 4 nights. Despite dedicated efforts by our operations teams who pumped 6,000 gallons of water and laid more than 60 yards of mulch, we could not open the event.

Due to these extraordinary circumstances, our customer service agents have worked to allow for the exchange of more than 10,000 tickets to other nights. Now that we have processed those exchanges, ticket holders from December 16, 17, 19 and 22 who could not exchange tickets and have requested a refund will receive a refund of their NET ticket purchase. Unfortunately, fees are not refundable. Our goal is to process refund requests by Friday, January 5th. Once the refund has been initiated, it takes up to eight business days for the funds to hit your account. We have a record of all refund and transfer requests. If you have already reached out to us regarding your refund request, no further action is required on your part.

Ticketholders Have 2 Options:

  1. Do Nothing and your ticket purchase will remain as a donation to the Trail of Lights Foundation, supporting ongoing capital improvements.
  2. Receive A Refund for the NET Price of your Ticket (fees are not refundable). Refund requests must be submitted by December 31, 2017. Refunds may take up to 30 days to appear in bank accounts.
    • If you have already requested a refund, NO ADDITIONAL ACTION is needed. Your refund will be processed as soon as possible. Thank you for your patience.
    • To Request A Refund: Please fill out the form HERE.

Again, our sincerest apologies for these closures. Never in our 53-year history have we had to close the Trail of Lights for more than one night. We know that this caused many of you to miss out on a long-standing tradition or adjust travel plans, but the safety of our guests and the preservation of Zilker Park are our top priorities. We hope you will plan again to join us next year for the 2018 Trail of Lights.

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  • Zilker ParkDecember 9-23, 2017
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  • trail of lights foundation
  • 3can events
  • city of austin
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