Fun Run FAQs

What is the Fun Run? Do I have to Race?

Walk or Run. Then Have Some Fun! Run, Jog, or Stroll a 2.1 Mile, Untimed Course - Starting at the Zilker Holiday Tree near Barton Springs Pool and moving through Austin's beloved Trail of Lights. The course ends at the ultimate after party celebration - the Finish Line Festival - located in the heart of Zilker Park. 2018 Fun Run registrants will experience:

EXCLUSIVE OPPORTUNITY: Be among the FIRST in Austin to see the Trail of Lights!

  • Tons of Unique Holiday Photo Ops
  • Pre-Fun Run activities - warm up session, yoga, and more!
  • Finish Line Festival and Fitness Expo access in the heart of Zilker Park
  • Sample products from health and wellness brands and participate in fun activities
  • One FREE beverage after crossing the Finish Line!
  • Additional Food and Bevs, for purchase
  • DJ and post-Fun Run dance party!
  • Ferris Wheel and Carousel rides
  • Participation in costume contests and giveaways
  • Commemorative long-sleeve 2018 Fun Run shirt included with registration!
  • VIP Guests - VIP Lounge access with VIP registration, upgraded performance shirt, and more!
  • Team Registration with special perks and team awards!

What are the different waves / start times?

WAVE 1 - STARTS AT 6:00 pm. Be the FIRST in Austin to experience the Trail of Lights! Families with youngsters love our Wave 1 start option. Get in your steps at the Fun Run, then let loose at the Finish Line Festival and Expo (included with registration) - all in time before sugar plums start dancing in little ones’ heads! Wave 1 starting line closes promptly at 6:20 pm, so get there early to experience all the fun before you run... or walk.

WAVE 2 - STARTS AT 7:30 pm. Make a night of it! Happy hour, then Fun Run... we don't judge! Or bring a date, cause we're open late! Skip the crowds of strollers and take your time to revel in the sparkling lights and party the night away at the Finish Line Festival and Expo (included with registration). PLUS... Wave 2 Fun Runners receive an extra FREE beverage after crossing the finish line (yes, that's 2 FREE drinks!) Wave 2 starting line will remain open for stragglers until 8:15 pm.

What is included with General Admission Registration?

  • Choose your start time - Wave 1 @ 6pm or Wave 2 @ 7:30 pm
  • Admission to the Finish Line Festival and Fitness Expo
  • One FREE beer (21+ only) or nonalcoholic beverage post-Fun Run
  • Access to food trucks & bar at the Finish Line Festival - Food and drinks available for purchase.
  • One commemorative long-sleeve 2018 Austin Trail of Lights Fun Run standard cotton T-shirt

*Performance t-shirt upgrades available for additional fee

To VIP or not to VIP? What are the benefits?

Love Perks?? Run or walk in style with VIP Fun Run registration with upgrades and perks. Limited number of VIP registrations available.

  • Choose your start time - Wave 1 @ 6pm or Wave 2 at 7:30 pm
  • Early Packet Pick-Up Access
  • Admission to the exclusive VIP Lounge at the Finish Line Festival - with comfortable seating, beautiful holiday decorations and luxury bathrooms.
  • Receive an upgraded performance long-sleeve event t-shirt ($10 upgrade value)
  • 3 drink tickets, with access to the private VIP Lounge bar
  • Nacho bar buffet
  • Cocoa & cookies
  • A unique photo opportunity exclusively for VIP guests
  • Memories of magic and wonder for a lifetime!

Youth VIP registrations are available for children 11 & under. Toddlers and infants in strollers may enter FREE and do not require registration. Complimentary event t-shirt not provided to free entrants.

*Please Note: Team discount pricing does NOT apply to VIP registration

What is included with Youth Registration?

Children 11 & under are eligible for Youth pricing. Ages 12 and over - running or walking - must purchase Adult registration.

Toddlers and infants in strollers enter FREE and do NOT require registration. Free entrants will NOT receive complimentary event t-shirt.

  • Choose your start time - Wave 1 @ 6pm or Wave 2 @ 7:30 pm.
  • Admission to the Finish Line Festival and Fitness Expo
  • One FREE cocoa or other nonalcoholic beverage, post-Fun Run
  • Access to food trucks at the Finish Line Festival - Food and drinks available for purchase.
  • One commemorative long sleeve 2018 Austin Trail of Lights Fun Run standard cotton T-shirt

*Please Note: Team discount pricing does NOT apply to Youth registration

What is the Age Limit for the Event?

The Fun Run is open to everyone! Any small toddlers or infants that will be in a stroller are certainly welcome, and they do not need to register. However please note, Fun Run shirts will only be provided to paid registrants.

What is the age range for Youth registration?

Youth VIP registrations are available for children 11 & under. Toddlers and infants in strollers may enter FREE and do not require registration. Complimentary event t-shirt not provided to free entrants.

I'm not participating in the Fun Run, but want to cheer on my friends.

Not running, but still want the Fun?? Finish Line Festival (Only) Passes ($15 per person) allow access to the Finish Line to meet friends or family members after they cross the Finish Line. This ticket is designed for Finish Line Festival guests that are NOT participating in the 2.1 mile Fun Run course. Children ages 5 and under are complimentary. Admission to the Finish Line Festival is included with Fun Runners' registrations.

**Finish Line Festival ONLY ticket holders may cheer on family and friends at the start line, but may NOT enter the 2.1 mile course, including the Trail of Lights. Entrance to the Finish Line Festival beings at 6 pm on December 1st and is located across Barton Springs Road along Stratford Drive.

Do I Need to Register for the Fun Run AND the Finish Line Festival & Fitness Expo?

Nope! Access to the Finish Line Festival is included with everyone's Fun Run registration. If you have additional friends & family that would like to come meet you at the Finish Line and participate in the fun festivities afterward, they are welcome to purchase a “Finish Line Festival” pass. This is designed for non-runners to come and enjoy the fun. Ages 5 receive complimentary Finish Line Festival admission.

What's the t-shirt situation?

All GA and Youth Fun Run registrants receive a complimentary commemorative 2018 Austin Trail of Lights Fun Run long-sleeve cotton T-shirt along with event registration. You will select your size during the check-out process. Note sizing is unisex. ** XXL and 3X sizes require a $3 surcharge payable upon check out.

After adding registration passes to your cart, you will be presented an optional performance long-sleeve long sleeve ($10) upgrade opportunity if desired.

VIP Adult Registrants will automatically receive the upgraded performance long-sleeve T-shirt option, included in registration costs. No upgrade necessary for VIP registrants.

For registrations after 11/29, t-shirt inventory may be limited and specific sizes may not be available. An alternative t-shirt pickup time will be open the week following the Fun Run. You must still pick-up your Fun Run bib by 2pm on Saturday, December 1st to participate in the run.

T-Shirts will be available during Packet Pick-Up the week of the Fun Run. Shirts are not required to be worn during the Fun Run.

Do I Participate as An Individual? Or Join a Team?

Teams of all sizes are welcome, but they are not required and you're totally okay to register as an "Individual"! You can simply click on “Participate as an Individual” and enjoy the Fun Run with many others, teams, and individuals alike!

What are the benefits of Joining/Creating a Team vs Participating as an Individual?

Show your holiday enthusiasm together and register as a team! Celebrate the holidays with your company, organizations, schools or friends! Team Benefits:

  • 10% Discount for Teams of 15 or more! Join a team and receive 10% off your registration (from current listed price) - Discount available for groups of 15 or more. Discount does not apply to Flash Sale, Youth or VIP registration prices, or Parking or Finish Line Festival tickets.
  • Teams of 15-35: Qualify for early packet pick-up and team name on bib (registration deadline: 11/9/18)*
  • Teams of 36 or more: Qualify for early packet pick-up, team name on bib and team name on Fun Run T-shirts (Registration deadline to receive bib and/or t-shirt customization is: 11/9/18)*

I need to Create a New Team

If you wish to create a team, you can select “Create Team” and follow the prompts from there. Teams of all sizes are welcome, however those that contain at least 15 registrations can receive a 10% group discount. If you are interested in creating a new team and think you’ll get at least 15 folks to join, please follow up and we can create a special 10% group discount code for you first before anyone registers. If you will not have a team of at least 15 registrants, then no passcode is necessary and you are welcome to create and/or join a team at the full pricing available.

Once the Team Captain creates their team, they can send the direct team link to other team members to register, or your members can “join a team” from the page and search for the appropriate team.

Team members may register as General Admission, Youth, VIP or Youth VIP. Click "Create A Team" or "Join A Team" if your team is already created, before adding registration type to your cart. All Team members must register for the same start time, or wave.

I want to Join an Existing Team

If you plan to join an existing team, you can select “Join Team” and then search for the appropriate team name. Teams of all sizes are welcome, however those that contain at least 15 registrations can receive a 10% group discount. If you are interested in creating a new team and think you’ll get at least 15 folks to join, please follow up and we can create a special 10% group discount code for you first before anyone registers. If you will not have a team of at least 15 registrants, then no passcode is necessary and you are welcome to create and/or join a team at the full pricing available.

I have a 10% team discount code. What do I do?

First, visit our registration purchase page at: https://www.eventbrite.com/e/2018-austin-trail-of-lights-fun-run-registration-48717228542

Click on "Join A Team" and search/enter and then select your appropriate team name.

Then once you are on the next screen/purchase page, each guest should click on the blue “enter promotional code” link toward the top of the page, enter the appropriate discount code (which is case sensitive), and then click 'apply'. Once the code is accepted, the page will refresh revealing the 10% discount Adult pricing.

Then you can purchase registrations and enter each participant's information from there.

I’m interested in a Team discount. How does that work?

Teams of all sizes are welcome, however in order to receive the 10% group discount, teams must consist of at least 15 registrants. Note that the discount is only applicable to the current Adult registration pricing, and is not valid for the Flash Sale, Youth Registration, VIP Registration, Parking, or Finish Line Festival passes. If you will not have at least 15 registrants, then no passcode is necessary and you are welcome to create and/or join a team at the full pricing available. You (or the Team Captain) can sign up and pay for team members all at once, or each individual team member can register and pay on their own. All 15 don’t have to happen at the same time, they just all need to associate themselves to the same team. Then the team organizer can send the direct team link and discount code to others to register, or your members can “join a team” from the page and search for the appropriate team. Team members may register as General Admission, Youth, VIP or Youth VIP. Click "Create A Team" or "Join A Team"" if your team is already created, before adding registration type to your cart. All Team members must register for the same start time, or wave.

So that said, to create a team eligible for the discount, there are a few steps. First, contact us at ticketing@austintrailoflights.org and let us know your desired Team Name so the Registration Team can generate and send you a special 10% discount code, and additional instructions from there.

Lastly, the Trail is tax exempt as well, so no tax is added to the registration. But there is a ticketing service charge from our partner, and applicable credit card fees. Tax does apply to parking, however.

**Note the 10% team of 15 discount pricing is not retro-active for existing registrations

I already registered as an Individual, but now want to Join a Team.

You can certainly join and/or Create a Team after you already registered as an Individual. transfer your 6:00pm Wave 1 registrations to/from the 7:30 pm Wave 2.

To do this, start by logging into your Eventbrite account, click on My Tickets, chose "Join A Team", and follow the prompts from there. Here is a more detailed step-by-step guide to help you through the process as well: https://www.eventbrite.com/support/articles/en_US/How_To/how-to-join-or-create-a-group-after-registering-individually?lg=en_US

**Note the 10% team of 15 discount pricing is not retro-active for existing registrations

How do I purchase tickets in advance?

Fun Run registration can be purchased thru our website or thru or official ticketing partner, Eventbrite, beginning August 28, 2018. Please be aware when considering tickets from any other website or source. We strongly discourage guests from purchasing tickets thru StubHub, Craigslist, and other ticket resellers and partners, as they are often invalid, and buyer beware. Only registration tickets thru austintrailoflights.com and Eventbrite are 100% guaranteed.

How Can I Change My Registration from/to Wave 1/2

Subject to availability and capacity, you can certainly transfer your 6:00pm Wave 1 registrations to/from the 7:30 pm Wave 2.

To do this, start by logging into your Eventbrite account, click on My Tickets, chose "Transfer Ticket," and follow the prompts from there. Here is a more detailed step-by-step guide to help you through the process as well: https://www.eventbrite.com/support/articles/en_US/How_To/how-to-transfer-to-a-different-event-or-ticket-type?lg=en_US

I can't find my registration / tickets?

Can't find them, having trouble printing, or not sure if you have an Eventbrite account? The easiest way to get your tickets is to find your email order confirmation; tickets are usually attached as a PDF file you can print. You can also log into Ticketbud at https://www.eventbrite.com, and click on the "My Tickets" page within your account. If you need further assistance, please email ticketing@austintrailoflights.org and a customer service member will follow up with you directly.

Ticket Delivery

Registration confirmations and tickets will be sent via PDF attachment along with your order confirmation and receipt from our ticketing partner, Eventbrite. Please have this email handy and pull up the attachment to display the event entry passes on your smart phone (or print the attachment and bring with you) to present to 2018 Fun Run gate staff upon arrival for assistance. Entry passes will be scanned for validation and event admission, and T-shirt and Fun Run bib redemption.

The name on the ticket is different from who's attending. Does it matter?

The name on the ticket should match the actual guest in physical attendance.

Discount Pricing ~ Military/Students

We are grateful for the service of our Military and First Responders, however, there is no individual military, senior, or student discount pricing available for the Fun Run. You could gather up your military buddies and fellow students to be eligible for the 10% team discount if you have a group of 15 or more.

Did my order go thru?

Not sure if your order went through? All you have to do is log into your Eventbrite account or enter the email address you used to register here. You can check to see that your order went through successfully on the Tickets page when logged in. Or search for a confirmation email from "Ticketbud" or "WePay".

Credit Card Statement?

Fun Run Registration purchases will most likely appear on your credit card statement referencing "Eventbrite", our online ticketing partner. The way the charge appears on your statement can vary if the purchase was made online or on-site at an event. If the ticket purchase was made online through our website or onsite at the Box Office, the charge on your statement typically includes one or more of the following references: "EVENTBRITE", "TRAIL OF LIGHTS FOUNDATION" or "AUSTIN, TX."

Can I purchase tickets at the door?

Fun Run registration will close prior to the December 1st "race day". This event usually fills up, so we encourage you to register quick!

Parking will not be “sold” onsite, and a parking pass should be purchased in advance. Parking is limited and it typically sells out so we don’t suggest you wait until the day of the race. Parking is specific to your Fun Run registration wave. Parking lots will open at 5pm for Wave 1 and at 6:30pm for Wave 2.

Finish Line Festival Only passes will be available for sale beginning at 6:00 pm at the "Hospitality Entrance" for $15 plus fees.

Can I change my order?

All sales are final and there are no changes, exchanges, order cancellations, or refunds issued.

Security & Safety

The 2018 Fun Run and producers work at the direction of the Austin Police Department and city officials to create safety and security plans that will provide all patrons high quality and safe experiences. The Austin Police Department maintains a command center within the Fest and provides police officers around Fiesta Gardens throughout the event. The Fest also provides supplemental security personnel to work with the Police Department to assist patrons. All guests and belongings may be searched when entering the event grounds.

Medical Services

Emergency medical staff will be available on site. If you need any assistance, look for a guest services help kiosk, a police officer, or 2018 Fun Run staff member.

Ticket Refund Policy

All ticket sales to the 2018 Fun Run (General Admission, VIP, Youth, Parking, Finish Line Festival) are FINAL, and are nonrefundable and nonexchangeable. Barring any extreme weather, lighting, or city park closures, the 2018 Fun Run is RAIN or SHINE. Tickets for outdoor events are purchased at risk of inclement weather. Your event ticket is a revocable license for the event date/time listed on the front. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, or other prohibited items, and subject to confiscation. Ticket user assumes all risks of personal injury incidental to the event, whether occurring before, during, or after the event. Ticket purchaser/user bears all risks, including cancellation of the event. Tickets lost or stolen cannot be replaced. The resale or attempted resale of this ticket at a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Management. Ticket user consents to the Management’s use of the ticket user’s image or likeness incidental to any video display, transmission or recording of the event. Exotic, dangerous, or aggressive pets will not be permitted at the discretion of Fest Security & Staff and refunds will not be issued for their owners.

How Can I Just Purchase a Parking Pass?

Parking Passes are available for $15 per vehicle for onsite parking. Your Fun Run registration does NOT include onsite parking. You are welcome to purchase parking any time independent of race registration. Parking will not be “sold” onsite, and a parking pass should be purchased in advance. Parking is limited and it typically sells out so we don’t suggest you wait until the day of the race. Parking is specific to your Fun Run registration wave. Parking lots will open at 5pm for Wave 1 and at 6:30pm for Wave 2.

To purchase, just follow these steps:

  • Head to the purchase / registration page via this link: https://www.eventbrite.com/e/2018-austin-trail-of-lights-fun-run-registration-48717228542?team_reg_type=individual
  • Then it will go to another page with all the options, simply select the “Parking” ticket option for your wave registration
  • Enter the desired quantity from the drop down menu and click “register”
  • Finally, proceed with the guest and payment prompts as usual to finish the transaction process

Upon completion, a parking pass in the form of a barcoded ticket will be emailed to you along with your order receipt and confirmation # by our Fun Run ticketing partner, Eventbrite. (check out your junk mail if it doesn’t arrive right away)

A parking map and detailed driving directions will be provided closer to the Fun Run event.

What / When / Where is Packet Pick-Up?

All Fun Run registrants MUST attend Packet Pick-Up to receive your bib and event t-shirt. Please print your registration ticket or present it on your smart phone at Packet Pick-Up to redeem your Fun Run bib and t-shirt before your wave's start time on December 1. More specific details and instructions will be sent to you via email closer to the event. Your Fun Run bib is required to participate in the vent. See below for dates and location of Packet Pick-Up.

Location: Zilker Park, South side of Barton Springs Road

Thursday, November 29, 11 AM - 7 PM

Friday, November 30, 11 AM - 7 PM

Saturday, December 1, 9 AM - 2 PM

How can I volunteer for the Fun Run?

Please send your contact information and interest to trailoflightsrun.volunteer@highfiveevents.com. A Volunteer Coordinator from our partner, High Five Events, will follow up appropriately with position opportunities, shift availability, and more info.

Restrooms

Portable restrooms (including accessible portables) will be available throughout the course and at the Finish Line Festival. VIP Registrants also have access to the VIP Lounge area with premium bathrooms.

Recycling

The Fun Run and Austin Trail of Lights will have measures in place to keep the festival green and clean. We are committed to preserving the environment through waste prevention and recycling. Look for recycling bins and help us keep Zilker Garden clean for future generations to enjoy.

Pet Policy

Dogs and other pets (Including emotional support animals) are NOT permitted into the 2018 Fun Run or Austin Trail of Lights. While we are pet lovers, we ask that you keep your pups at home during this event.

Outside Food & Beverage

Each person is allowed to bring one (1) factory sealed bottle of water per person; otherwise, food, beverages (including alcohol) and more are for sale inside. No glass bottles are permitted on the festival grounds.

What if it Rains? Cancellation Policy?

Barring any extreme weather, lightning, or city park closures, the 2018 Fun Run is RAIN or SHINE. Tickets for outdoor events are purchased at risk of inclement weather. Most of the course is on pavement, however there may be some areas of the event are located on natural terrain, so if it rains, there may be mud in some places. Please be prepared for weather and long distances.